Privacy Policy

Last updated: January 4, 2025

Surbee ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered survey creation and analysis platform.

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Email address, name, password, and profile details when you register

• Survey Content: Questions, responses, and data you create or collect through surveys

• Payment Information: Billing details processed securely through Stripe

• Usage Data: How you interact with our platform, features used, and preferences

• Communications: Messages you send us for support or feedback

2. Survey Response Data

When respondents complete surveys created on Surbee, we collect:

• Survey responses and answers provided

• Response timing and completion data

• Behavioral metrics for fraud detection (response patterns, timing analysis)

• Device and browser information for quality assurance

This data is collected to ensure response quality and detect fraudulent submissions through our Cipher fraud detection system.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our survey platform

• Process AI-powered survey generation and analysis

• Detect and prevent fraudulent survey responses

• Process payments and manage subscriptions

• Send service updates and support communications

• Analyze usage patterns to enhance user experience

4. AI Processing and Third-Party Services

To provide AI-powered features, we work with trusted third-party AI providers including Anthropic (Claude), OpenAI, and others. Survey content you create may be processed by these services to generate questions, analyze responses, and provide insights.

We also use the following third-party services:

• Supabase for database and authentication

• Stripe for payment processing

• Vercel for hosting and analytics

• ImageKit for media storage

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information:

• With service providers who assist in operating our platform

• To comply with legal obligations or protect our rights

• With your consent or at your direction

• In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access and update your personal information

• Delete your account and associated data

• Opt out of marketing communications

• Request a copy of your data

• Withdraw consent for analytics tracking

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings or our cookie consent manager.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Survey response data is retained according to your account settings. You may request deletion of your data at any time.

10. Children's Privacy

Surbee is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@surbee.dev